Virtual Customer

Let the Virtual Customer wait in the queue instead  of your real customers.

Virtual Customer provides enhanced control over your interactions with the contact centers and enables you to make an informed decision based on your estimated wait time (EWT) and queue position. You can decide whether to hold for a contact center agent or leave a message requesting a callback. Virtual customer enables you to interact with a set of recorded voice prompts that move you efficiently and intuitively through the process. Virtual Customer can be installed in three different environments (also known as platforms) based on your business requirements, namely CTI, SIP and AACC. Virtual Customer also offers high availability configuration.